Group 2 Chapter 5 - Listening and Critical Thinking

Presentation Of Chapter 5 by Group 2

Listening and Critical Thinking


Listening is our most frequently used and least studied communication skill. In this chapter you will learn about the listening process, some factors that can inhibit effective listening, different types of listening, and strategies for becoming a more effective listener. Our hope is that you will learn that listening, like any other communication behavior, is a skill that must be developed through forethought and practice.

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Group 1 Chapter 4 Non-verbal Communication

Presentation of Chapter 4 by Group 1


Nonverbal Communication


This chapter focuses on the role of nonverbal codes in communication. The chapter first looks at the problems that can occur in interpreting nonverbal codes. Next, some of the major nonverbal codes are identified and defined, including bodily movement and facial expression, bodily appearance, space, time, touching, and vocal cues. The chapter concludes with a discussion of some solutions to the problems you might encounter in interpreting nonverbal codes.

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Chapter 3 Group 3

Presentation of Chapter 3 Verbal Communication
by Group 3.

Verbal Communication

This chapter is about the importance of language and how language functions in communication. In this chapter, you will learn about the world of language, including the definition of language and its many characteristics. You will learn that language can be both an enhancement and an obstacle to communication. Finally, specific suggestions are provided for improving your verbal skills.

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